AI for Hotels

Your Staff Is Buried in Repetitive Guest Inquiries...

Front desk and reservations teams spend 20+ hours/week answering the same questions about amenities, availability, and policies instead of creating memorable guest experiences. That's $150K+ in lost productivity annually.

You're Losing Direct Bookings to OTAs...

Guests message your website at 10pm asking about pet policies or pool hours. By the time your team responds at 9am, they've already booked on Booking.com or Expedia—and you've lost 15-25% in commissions.

Pre-Arrival & Post-Stay Engagement Is Manual...

No automated pre-arrival upsells, no proactive service recovery, no systematic review requests. Each missed touchpoint costs you revenue and reputation—but your team doesn't have.

The result...?

Thousands lost monthly to OTA commissions, frustrated staff working overtime, missed upsell opportunities worth 6 figures annually, and mediocre guest reviews—all while competitors with AI capture bookings you should be winning.

24/7 AI Guest Concierge

Instantly answers questions about rooms, amenities, dining, parking, pet policies, local attractions
Handles booking inquiries and routes qualified leads to reservations
Proactively offers upsells: room upgrades, spa packages, early check-in, late checkout

Result: No guest waits more than 30 seconds. Capture bookings while competitors sleep.

Automated Guest Engagement

Sends personalized pre-arrival messages with upsell opportunities (room upgrades, dinner reservations,etc.)
Handles common in-stay requests (extra amenities, housekeeping timing, restaurant recommendations)
Triggers proactive service recovery if issues are detected

Result: Increase ancillary revenue by 25-35% and improve guest satisfaction scores.

Direct Booking Optimization Engine

Captures website visitors 24/7 with instant responses
Answers availability questions and promotes best rate guarantees
Reduces OTA dependency by converting more direct bookings

Result: Increase direct bookings by 30-45%, saving thousands in commission fees monthly.

Revenue & Operations Audit (Week 1)

We analyze your booking data, guest inquiry patterns, and operational workflows, then audit your direct vs. OTA booking mix, response times, and ancillary revenue capture to pinpoint exactly where you're losing money and where automation delivers the highest ROI.

AI Solution Design & MVP Mockups (Week 2)

We design custom AI conversation flows for guest inquiries, booking requests, and service requests, then build an interactive prototype showing your branded AI concierge handling real scenarios—so you can see, touch, and test your solution before committing.

Business Impact Modeling & ROI Forecast (Week 3)

We run your historical data through our AI impact models and deliver an interactive ROI forecast showing conservative, likely, and optimistic scenarios for increased direct bookings, ancillary revenue growth, operational cost savings, and guest satisfaction improvements over 12-24 months.

Implementation Roadmap & Go/No-Go Decision (Week 4)

We present all findings to your leadership team, answer technical questions, and deliver a complete 90-day implementation roadmap if you decide to proceed—or package all research for your team if you need more time to evaluate.

Hotel AI Consulting

Great if you need clarity as to the value, cost and capability of implementing AI:

$999/one-time

Project Includes:

Exploratory meetings to identify business oportunities and operational constraints
Data and technology audit to determine quality and governance
MVP solution mapping to match identified opportunities and constraints
90 day roadmaps with defined business impact, cost and potential obstacles
100% of Consulting investing goes towards an implementation project if started within 60 days.

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Hotel AI Implementation

Examples of AI we can implement or develop to reduce constraints or capitalize opportunities in:

$2,999-10,000 /implementation

Sample AI Implementations:

Instant Guest Response: AI responds to website inquiries in under 30 seconds, converting 40-50% more visitors into confirmed bookings.
Staff Productivity: Automating routine inquiries frees up 15-20 hours per week per front desk agent, allowing focus on high-touch guest experiences.
Pre-Arrival Upsells: AI-powered messaging increases ancillary revenue by 25-35% through automated room upgrades, spa packages, and dining reservations.
Review Generation: Automated post-stay engagement increases review volume by 3x and positive ratings by 25%, driving more organic bookings.
Reduced OTA Dependency: 24/7 AI assistant captures booking intent instantly, increasing direct bookings by 30-45% and saving thousands in commission fees.

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Fully Custom AI Solutions

We can make your idea a reality and build a solutions to fit your exact needs and objectives:

Speak with our team

Sample Enterprise Projects:

AI Guest Concierge & Booking Assistant: Custom AI that integrates with your PMS to answer guest questions 24/7, handle booking inquiries, and automatically upsell room upgrades, spa packages, and dining reservations based on guest preferences and availability.
Intelligent Listing Assistant: AI-powered tool that generates property descriptions, suggests optimal pricing based on real-time comps, creates social media content, and schedules listing promotion across multiple channels—all tailored to your brand voice and market positioning.
Guest Experience & Operations Dashboard: Custom analytics platform that tracks guest satisfaction signals, response times, and service requests across your property, then provides AI-generated insights on operational bottlenecks and guest experience opportunities.

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AI Built Around Your Business, Not the Other Way Around

We design solutions tailored to your workflows, data, and goals—giving you proprietary automation and intelligence competitors can’t replicate.

Faster Impact, Real Results, and Long-Term Value

We deliver working solutions in weeks—not months—unlocking efficiency, reducing risk, and turning your processes into long-term, scalable AI assets.

Flexible Partnership at Every Stage of Your AI Journey

Wherever you are in your AI journey, we help you find the right idea, build the solution, and ensure successful adoption through UCO's flexible approach & engagements.

Turn Your Hotel Into a 24/7 Guest Experience Machine with AI That Actually Understands Hospitality

Stop losing bookings to slow responses and overwhelmed staff. Give your team AI tools that handle guest inquiries instantly, automate operations, and increase direct bookings by 40%—without hiring more people.

The Problem? Your Hotel Is Hemorrhaging Money on Tasks AI Should Handle.